How To Contact Us
Our customer service hours are Monday through Friday from 9:00 AM to 5:00 PM (EST), every week of the year except for holidays. Our retail store’s hours are also Monday through Friday from 9 AM to 5 PM EST
Our phone number is (606) 546-4590. If you get a recording during normal
business hours, that is because our line is busy. Please leave a message
with your phone number (including your area code), and we will return your
call within the day. Our fax number is (606) 546-4599.
Our physical address is:
710 Pitzer St., Barbourville, KY 40906.
Our e-mail address is: sales@trollandtoad.com.
We answer all e-mails within 24 hours. If you need to check on an order, please e-mail shipping@trollandtoad.com.
If you do not get a response in
a satisfactory time or feel you are not being treated well, please e-mail the
senior manager at complaints@trollandtoad.com.
We also exhibit at
many shows. These include: San Diego Comic Convention, Gen Con Game Faire,
Origins, DragonCon, and Magic The Gathering Pro Tours. You can e-mail
buyertroll@trollandtoad.com
if you want to check if we are
attending a specific show not listed here. You can make an appointment with us
to buy or sell certain items at these shows. If you have problems with our Web site, please contact webmaster@trollandtoad.com.
Please fill out the following form to contact a customer service representative by e-mail. A customer service representative will respond
to your message within one business day.
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